Have you ever online shopped and noticed a live chat button on the screen? It affirms that the seller is present. In addition, it makes you feel that you’re not alone, or left to your own devices, during your shopping experience. Now, imagine what’s that like for your patients. They may be totally new to the whole concept of ever needing the help of professionals at an audiology practice. Therefore, having an online chat for your audiology practice is an essential tool to improve your visitors’ online experience.
AI Help for Customer Satisfaction
During the Zero Moment of Truth, or ZMOT stage of the buying process, clients are typically researching services and products and getting someone’s opinion, because they trust that. Well, at the same time, you can help build that trust with your clients by being there for them via online chat.
Your goal should be converting your leads to clients. A report from Zendesk suggests that 92% of customers feel satisfied when they have access to a chat feature. So, use the power of AI and be there for your patients. Invest in an automated bot to assist you in communicating with your patients. Provide them with answers to the most common questions. Moreover, you can figure out your patients’ needs and provide them with real-time information about your services, pricing, and other details, making it easier for patients to make a buying decision.
You can also measure their online user experience with the AI bots and find ways that you can make it better. This will eventually yield a satisfying lead and possibly conversion. According to Intercom, website visitors are 82% more likely to convert to customers if you engage with them through online chat.
Having a 24/7 call center, with traditional customer service agents, is another good asset to have. Fortunately, online chats get you nearly the same results at a fraction of the cost. Make sure that your audiology practice has a competitive edge by investing in an online chat.
You have come a long way by investing in yourself and your audiology practice. You’ve studied hard, worked hard, chosen the best staff and venue. You did this because you know there are so many potential patients to help and you’re passionate about it. More so, you have what it takes to help them! So why not invest in your clients a touch more? In the long run, they will come back and invest in you. It will even help keep your current clients loyal.